AU Grad Apply Payment Outage

Incident Report for Athabasca University

Resolved

This incident has been resolved.
Posted Feb 19, 2026 - 10:43 MST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 19, 2026 - 09:36 MST

Investigating

We are currently experiencing an issue that prevents users from paying graduate fee's via the AU Grad Apply application system (https://athabascauca.elluciancrmrecruit.com/Apply/Account/Login?ReturnUrl=%2fApply). This will affect the ability to pay Application Fees, Admission Fees, and Transfer Credit Evaluation Fees. We are working with our vendor to resolve the issue as quickly as possible. Please refer to this page for further updates.
Posted Feb 18, 2026 - 16:11 MST
This incident affected: Student Services & Supports.
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