Remote Desktop Protocol (RDP) outage

Incident Report for Athabasca University

Resolved

This incident has been resolved.

Posted Sep 10, 2026 - 15:37 MDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 10, 2026 - 14:09 MDT

Investigating

The Remote Desktop Protocol (RDP) which is essential for connecting to specific applications and tools (eg. Banner, AUME, etc) is currently experiencing a partial outage where staff may encounter a licensing error. Staff are actively working to troubleshoot and repair the issue.

For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

Posted Sep 10, 2026 - 13:50 MDT

This incident affected: Staff Services & Supports.